From the category archives:

CUSTOMER EXPERIENCE

What products and services have revolutionalized your life? In my lifetime, there have been many. Wonder how they came about?  It required asking the right questions and really listening for the answer.  In today’s pressured economic environment it is really tempting to ask, “How can we cut back?”, “How can we do this for less money/time?”.  [...]

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Over the course of my blogging career, I have enjoyed coining some unique language to describe some of the concepts and practices of successful strategic leaders as well as terms that describe common mistakes. Here is a dictionary of sorts. If the words or phrases intrigue you, please click on them to read more. Each is connected to [...]

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Is the glass half full or half empty? Is the best singer on the Voice the winner? Is $3.01 a fair price for a bottle of water at the airport? Your answers reflect how you see it. Are you right? Hard to say. If I am the singer who won or the water vendor at the [...]

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Travelers Unite!

by margaretreynolds on July 5, 2011

in CUSTOMER EXPERIENCE,STRATEGIC LEADERSHIP

For those of us who travel on occasion (or alot) by air, we have learned to “go with the flow”. We never know when we will be delayed, diverted or just disappointed with the “care in the air” (and yes, that is a double entrendre). Although feeling helpless, I continue to opt out of the [...]

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Most of us work for established businesses. Over 50% of active businesses today have been around over 10 years. Good leaders are constantly asking how do we have to improve what we do to yield better and better performance. That is called operational enhancement and it requires innovation–large and small. There are some businesses however, that [...]

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The old adage “you get what you measure” has been proven time and again. The issue is, do you understand the implications of what you measure. Over the weekend, I attended a baseball series between Vanderbilt and Georgia, played in Athens. It was a great series between two well respected teams. It was also a [...]

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The Royal Wedding is almost here. Some of you may be more thrilled than others. However, you can’t deny that whether you are a romantic, a business centric thinker, or both, it has far reaching repurcussions. In a recent blog by Rosabeth Moss Kanter she explores some of these issues. Not unlike the last presidential [...]

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  The post below is from Seth Godin. He made my point exactly! Check out http://reynolds-consulting.com/wake-up-stand-up-rise-above/.  Our markets are forever changed and our businesses and attitudes must keep up (if not anticipate/innovate) If my blog doesn’t convince you perhaps Seth’s will. Please share your thoughts about the evolving world we live in. New polling out this [...]

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In a recent article of the Financial Post Entreprenuer, Jameson Berkow shared his views regarding when a company needs to consider seeking help from outside resources, how consultants can support growth and how to find the right resource. Excerpts of the article follow. To read the entire article click here. Who needs outside resources? “The bottom line is [...]

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At the pace we move it is so easy to think in generalities, assumptions and stereotypes. Recently, I was reminded that thinking that way is our loss as we miss so much when we do. My mother-in-law has moved in with us. She finally sold her condo in real estate depressed Alabama and I went with her to [...]

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