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Undeniably, most companies have a culture. The culture is defined as “ the behaviors and actions that individuals use to decipher what is acceptable practice”. In most companies, the culture exists as a collection of practices established by an inner group–be they top executives or favored employees–an eclectic accumluation of values and behaviors evolved over time. Contrast [...]
Fortunately, that is what we do best—make good leaders great, and great leaders exceptional. Reynolds Consulting, LLC is adding to its products and services by offering a new program for executives that will enable them to lead their organizations through a tough new climate, escape the gravitational pulls of the marketplace, and achieve growth rates [...]
At a gathering of great business minds last night, a brillaint friend of mine, Gina Danner of MailPrint, asked why do we accept unacceptable customer service. Is it time for a revolt? In the past I have written articles for businesses on how to ensure they deliver customer service superbly throughout the holidays, as customer [...]
Thanksgiving is a holiday from the heart. Where tradition counts and blessings are shared. I just returned from Tokyo, Japan where I spent five days visiting a client and meeting up with my youngest son to watch his college baseball team, Vanderbilt University, play four exhibition games against the top four college teams in Japan. [...]
