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Sounds simple, right? Yet, how many of us would reluctantly admit that in this crazy busy world, more often than not, we ready, fire, aim? Just today I was working with a client– a business of 30 people–all of whom are talented and stretched too thin. Before the holidays we recognized the need to create a procedure [...]
When working with clients one of the first things we do is go through a discovery process. You might think clients already know everything about their business but the truth is, most companies only look at the data in one way–the way they always have. By introducing new ways to analyze the data and integrate [...]
You are probably familiar with Whac-a-mole, an arcade game that requires you to use a mallet to beat down the mole heads that pop up in a irregular pattern. It is a great game for soothing the savage beast inside! In today’s world where companies are running and gunning trying to find a path to [...]
Do you feel overwhelmed by the number of business books you would like to read and can’t find the time for? Reynolds Consulting, LLC recommends you substitute articles and magazines for books. Most business books are launched with support from blogs, and published articles. Often you can glean just as much from them in much [...]
Do you remember when you were taught the four “P”‘s of product, place, price and promotion? They were at the heart of successful business marketing plans. Today, there is a “P” that trumps that them all—people. If you read this blog regularly, you are aware that we interview one high profile CEO each month to [...]
Just back from a trip with a new dose of customer service frustration. I am reminded of the book by Ted Cohn, Why are you making it so hard for me to give you my money? His point isn’t that companies don’t want your money—they just don’t want to serve you to get it. No more [...]
Most leaders get it wrong. If an employee is doing 70% of their job description really well and 30% marginally or worse, what do you do? If you said, “focus on their strengths,” you were right! Most of us have a tendency to want to “fix” what isn’t right. Here is the downside of focusing [...]
The first time I heard the phrase “hire an athlete” was early in my career. I was working for Hallmark Cards, Inc. and my boss used the phrase. Coming from a family with a long line of athletes, I naively asked what he meant. Was he being literal? Not at all. Hiring an athlete simply [...]
First, the treat. It IS possible to reduce your workload by 1/3. And if you did? You would be able to redeploy that time on the things that are important instead of the things that are urgent. You would be able to have time to implement some of those new ideas that will move the [...]
